Refund policy

Last updated: September 21, 2026

Coffee is a fresh, perishable food product that we roast to order. For that reason we can't accept returns of opened or unopened bags.

If something isn't right

If your order arrives damaged, is incorrect, or you're not happy with it, email hello@cupforyou.com within 14 days of delivery. Please include your order number and, if the package or product is damaged, a photo. We'll send a replacement or refund your order — your choice.

Cancellations

You can cancel an order for a full refund any time before it has been roasted and shipped. Email us as soon as possible with your order number.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear.